Legal Notice

This informative landing page is published by Graphisterie Générale S.à r.l. in Kehlen (see full legal notice at: https://graphisterie.lu/mentions-legales/), on behalf of EIS Luxembourg S.à r.l., with a capital of 12,000 EUR, whose registered office is located at 31A, rue de Dondelange, 8391 Nospelt, registered with the Luxembourg Trade and Companies Register under number B299 428.

EIS Luxembourg S.à r.l. (“EIS”), a company governed by Luxembourg law, with a capital of 12,000 EUR, whose registered office is located at 31A, rue de Dondelange, 8391 Nospelt.

Contact: hello@eislux.lu | (+352) 621825755 | Operational offices: 5 Place de la Gare, building “Spaces”, 1616 Luxembourg.

Trade Register No.: B299428 | Authorisations: No. 10188421 / 0 – No. 10188421 | VAT No.: LU37036637

Hosting Provider

The site is hosted by OVH, a SAS with a capital of 10,174,560 EUR, registered office: 2 rue Kellermann, 59100 Roubaix (France). For any technical assistance, consult OVH support: https://help.ovhcloud.com/.

General Terms of Use (GTU)

Accessing the website available at www.eislux.lu implies unreserved acceptance of the terms of use. These General Terms of Use (GTU) define the conditions of access, consultation and use of the website www.eislux.lu and its free content (the “Site”).

Art. 1 – Purpose

Any person accessing the Site (the “User”) acknowledges having read the GTU and accepts them without reservation from the first connection.

They are supplemented by the Data Protection Policy, available at https://eislux.lu/politique-de-confidentialite/.

Art. 2 – Access to the Site

The Site is accessible 24/7, except for interruptions due to maintenance or force majeure.

EIS does not guarantee uninterrupted access and accepts no liability for temporary unavailability.

In the event of a technical malfunction being reported via hello@eislux.lu, EIS undertakes to make reasonable efforts to investigate the cause and, where appropriate, to provide a correction as soon as possible, without this constituting an obligation to achieve a specific result.

Art. 3 – Informational Content and Disclaimer

The information published on the Site, particularly in the “resources” section (articles, self-assessments…), is provided for general information purposes only.

It does not constitute legal, tax, accounting or strategic advice, nor a personalised consultation.

Despite the care taken in preparing this content, EIS Luxembourg Sàrl accepts no liability for any errors or inaccuracies it may contain.

The User remains solely responsible for the use made of the information consulted and must, in all circumstances, verify its accuracy and relevance in relation to their specific situation.

Art. 4 – Integrated Virtual Assistant “La Boussole”

4.1 Nature of the Service

The assistant provides general responses for creators in Luxembourg, based on generative AI.

Despite the greatest care taken in updating the related document database, the responses do not under any circumstances constitute:

legal advice,
personalised advice,
an official position of EIS Luxembourg S.à r.l.,
a basis for decision-making for the user.

4.2 Disclaimer of Liability Related to the Use of the Chatbot

The responses generated by the virtual assistant are based on an automated request analysis system and generative artificial intelligence. They are provided for strictly informational and general purposes and are limited to the subject of business creation in Luxembourg.

EIS Luxembourg S.à r.l. does not guarantee the accuracy, completeness or currency of the information generated by the assistant, which may contain errors, inaccuracies, omissions or approximations inherent in generative artificial intelligence technologies.

Accordingly, EIS Luxembourg S.à r.l. declines all liability:

in the event of an error, inaccuracy or omission in the generated responses;
in the event of misinterpretation of the information provided by the user;
in the event of a decision, action or omission based, directly or indirectly, on information from the assistant, by the user.

The responses generated do not under any circumstances constitute legal, tax, accounting, financial or personalised advice. They do not replace the opinion of a qualified professional.

The User remains solely responsible, in all circumstances, for verifying the information obtained and its compliance with the legislation applicable to their specific situation. Where appropriate, it is their responsibility to seek the advice of a competent professional before making any decision.

EIS Luxembourg S.à r.l. shall under no circumstances and for no reason be held liable for the direct or indirect consequences resulting from the use of the chatbot by users of the website.

4.3 Data, Technology and Maintenance – Virtual Assistant

No personal data is collected via the chat, and an anonymisation system is in place in the event that a data item considered personal is detected.
The assistant is based on a Retrieval-Augmented Generation (RAG) architecture, with enrichment through natural language processing (NLP).
The technical infrastructure is based on the n8n solution, whose servers are located within the European Union.

Any technical issue related to the chatbot can be reported via hello@eislux.lu with the date, time of the session, an explanation of the bug encountered, and if possible, a screenshot showing the error message or the problem encountered.

Art. 5 – Intellectual Property

The Site and its original graphic and textual content are protected by copyright and intellectual property rights.

Any reproduction, modification or exploitation without prior written authorisation is prohibited.

Art. 6 – External Links

The Site may contain links to third-party websites.
EIS has no control over such content and accepts no responsibility for its accuracy or legality.

Art. 7 – User Responsibility

The User undertakes to:

not use the Site for unlawful purposes;
not disrupt its operation;
not introduce malicious elements.

Art. 8 – Applicable Law and Jurisdiction

These GTU are governed by Luxembourg law.

Any dispute falls under the exclusive jurisdiction of the Luxembourg courts, after an attempt at amicable settlement.

Art. 9 – Updates

EIS Luxembourg S.à r.l. reserves the right to modify these GTU at any time.

Version effective from 12 February 2026.